How to Change a Name on a VivaAerobus Ticket: Step-by-Step Guide

Mistakes happen — whether it's a simple typo or a last-minute legal name change, travelers often find themselves needing to update the name on their flight reservation. If you're flying with VivaAerobus and need to correct or change the name on your ticket, it’s essential to understand the VivaAerobus Airlines name change policy.

This guide walks you through the step-by-step process for modifying a passenger’s name on a VivaAerobus ticket, including rules, fees, and when changes are allowed.

Understanding VivaAerobus Airlines Name Change Policy

The VivaAerobus Airlines name change policy allows passengers to request corrections or updates to the name on their flight reservation. However, the airline distinguishes between minor corrections (like typos) and full name changes (which might not be permitted in some cases).

Generally, VivaAerobus permits:

·         Correction of spelling mistakes or typos in the passenger's name.

·         Changes due to legal name updates, such as after marriage or divorce.

·         Name transfers to another person are not allowed in most cases, as tickets are non-transferable.

It's crucial to act quickly — most name corrections must be completed at least 4 hours before the scheduled flight departure.

Step-by-Step Guide to Changing a Name on VivaAerobus Ticket

Step 1: Check Eligibility for Name Change

Before proceeding, ensure that your situation qualifies under the VivaAerobus Airlines name change policy:

·         Is the change a typo or correction (e.g., "Jonh" to "John")?

·         Are you updating your name due to a recent legal change?

·         Are you trying to transfer the ticket to someone else? (Note: This is not allowed.)

If your request fits within allowed reasons, proceed to the next step.

Step 2: Gather Necessary Information

Have the following details ready:

·         Booking reference or ticket number

·         Passenger’s current and corrected full name

·         Valid government-issued ID or supporting documents (especially for legal name changes)

·         Contact details (email, phone number)

If it’s a legal name change, documentation such as a marriage certificate or court order may be required.

Step 3: Contact VivaAerobus Customer Service

You can request a name change through one of the following channels:

·         Official Website: Log in to your booking on the VivaAerobus website under “Manage Booking.”

·         Customer Service Center: Call their helpline or visit the ticket counter at the airport.

·         Email Support: In some cases, VivaAerobus may assist via email, especially for legal documentation.

Clearly explain your request and provide the corrected name and supporting documents if needed.

Step 4: Pay the Name Change Fee (If Applicable)

According to the VivaAerobus Airlines name change policy, a fee may apply for making corrections, especially for international flights or if changes are made close to the departure date.

The name correction fee typically ranges based on:

·         Type of change (minor vs. major)

·         Time before departure

·         Domestic or international route

Note: Name change fees are often non-refundable, so ensure your details are accurate before confirming.

Step 5: Confirm the Updated Ticket

Once the change is processed, VivaAerobus will issue a corrected ticket or confirmation with the updated name. Review it carefully and ensure:

·         The name now matches your ID

·         Your flight details remain the same

·         You receive a new confirmation email or e-ticket

If you don't receive confirmation, follow up with their customer service immediately.

Important Notes and Restrictions

Here are some key points of the VivaAerobus Airlines name change policy to remember:

·         No full passenger transfers: You cannot transfer your ticket to a completely different person.

·         Name must match ID: Your ticket name must match the name on your passport or ID to pass airport security.

·         Time-sensitive: Changes must be made a few hours before departure; late requests may be denied.

·         Third-party bookings: If you booked through a travel agent or third-party website, you might need to contact them directly for assistance.

Final Thoughts

The VivaAerobus Airlines name change policy offers flexibility for travelers who make minor mistakes or need to correct their names for valid reasons. By acting early and following the correct procedure, you can avoid travel disruptions and ensure your ticket is valid for boarding.

Always double-check your booking information after purchase to catch any errors early. And if you do spot a mistake, refer to this guide and contact VivaAerobus promptly to make the necessary changes.

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