Atlanta International Airport (ATL) Lost and Found Service

Hartsfield-Jackson Atlanta International Airport (ATL) is a major global travel hub, welcoming millions of passengers every year. With its size, multiple terminals, and constant passenger movement, its easy for travelers to accidentally leave behind personal belongings. Items like phones, wallets, passports, luggage, electronics, or clothing are commonly misplaced during busy travel days.

To help passengers recover lost belongings, Lost and Found at ATL Airport operates an organized system designed to track, store, and return items lost within public airport areas. Understanding how this service worksand knowing who to contact based on where your item was lostcan make the recovery process much easier and faster.

What Does Lost and Found at ATL Airport Handle?

The Lost and Found at ATL Airport service is managed by the Atlanta Airlines Terminal Company (AATC) and is responsible for items lost in publicly accessible airport areas,, including:

• Airport terminals and concourses

• Restrooms and seating areas

• Baggage claim halls

• Airport shuttle and transportation zones

If your item was lost in one of these locations, Lost and Found at ATL Airport is the correct department to contact.

However, travelers should note that not all lost items fall under the airports jurisdiction. Items lost in restricted or controlled areas are handled by different authorities.

Items Not Managed by ATL Airport Lost and Found

Certain lost items must be reported to other agencies:

• Lost on an aircraft or at airline gates: Contact the airline directly, as each airline manages its own lost property.

• Lost at TSA security checkpoints: These items are handled by TSA Lost and Found.

• Checked baggage issues: Baggage problems should be reported to the airlines baggage services office.

Knowing where your item was last seen is crucial to contacting the right department.

Location and Hours of ATL Lost and Found Office

The Lost and Found office at ATL Airport is located in the Domestic Terminal Atrium, Level 3, across from the USO office. This central location allows easy access for travelers retrieving recovered items.

The office operates during standard business hours:

• Monday to Friday: 8:30 a.m. to 5:00 p.m.

• Closed: Weekends and public holidays

If you are unable to visit in person, online reporting is the most convenient option.

How to Report a Lost Item at ATL Airport

Travelers who lose an item can submit a report through the official online Lost and Found system. This method is highly recommended because it allows you to provide detailed information and upload images.

When filing a report, you will need to include:

• Item type, color, brand, and description

• Date and approximate location where the item was lost

• Your full name and contact details

• A photo of the item, if available

Once the report is submitted, you will receive a tracking ID, which can be used to monitor the status of your claim.

What Happens After You Submit a Report?

After receiving your report, Lost and Found at ATL Airport staff search their inventory for items that match your description. If a potential match is found, the team will contact you via email or phone.

To claim the item, passengers must verify ownership by providing valid identification and supporting details such as receipts, serial numbers, or photos. Once ownership is confirmed, you can choose to:

• Pick up the item in person, or

• Request shipment to your address (shipping fees may apply)

Recovered items are typically stored for 15 calendar days. Items not claimed within this period may be donated, disposed of, or removed from inventory.

Fees and Shipping Information

There is no charge to submit a lost item report or to retrieve an item in person through Lost and Found at ATL Airport. However, if you choose to have your item shipped, you may be required to pay shipping and handling fees based on the items size, value, and destination.

Passengers are encouraged to review all shipping costs before confirming delivery.

Conclusion

Losing a personal item while traveling through Atlanta International Airport can be frustrating, but the Lost and Found at ATL Airport offers a reliable system to help reunite passengers with their belongings. The key to success is knowing which department to contact and acting quickly.

By submitting a detailed report, staying organized, and following the proper procedures, travelers greatly improve their chances of recovering lost items. Whether your journey is just beginning or coming to an end, understanding ATLs Lost and Found process can save time, stress, and unnecessary worry.

Frequently Asked Questions

Where is the Lost and Found office at ATL Airport located?
It is located in the Domestic Terminal Atrium, Level 3, across from the USO office.

What are the operating hours of ATL Lost and Found?
The office is open Monday through Friday from 8:30 a.m. to 5:00 p.m., excluding holidays.

Who handles items lost on airplanes?
Items lost onboard aircraft or at airline gates are managed by the respective airline.

What should I do if I lost something at a TSA checkpoint?
You must contact TSA Lost and Found, as ATL Airport Lost and Found does not manage security checkpoint items.

Is there a fee to report a lost item?
No, filing a lost item report is free. Shipping fees may apply if you request delivery.